Total Quality Management

January 15, 2010

White-Collar Productivity

Filed under: Quality and Reengineering — Tags: , , , , — Ferhan Syed @ 11:47 am

Productivity of white-collar worker is no less important than that of direct labor or manufacturing employees. Indeed, in terms of numbers and expense, non-production employees outnumber production employees by a wide margin. Yet the problem of measurement  of output is more elusive. Measuring the units assembled per man-hour is not too difficult, but how many reports should an accountant prepare, not to mention the most difficult of all measure–managerial productivity. (more…)


November 11, 2009

A Tribute to the Japanese Nation

Here I have uploaded few images of  Hiroshima that testify the greatness of Japanese nation as to how they recovered from the ashes of World War II. Japan is the only nation on this planet that suffered Nuclear catastrophe. The very same nation i.e. the United States of America, that defeated Japan was trembling due to the invasion of Japanese products in her markets in the middle of 1980s.  The subject or the discipline of Total Quality Management is the result of this tug-of-war between these two great nations.  Let’s see the following images that would show you how Japanese nation recovered from the shock of ugly nuclear weapons and rebuilt a great city on the ashes of the destroyed metropolis: (more…)

August 25, 2009

A Brief History of Quality Control

gamespot_bts525_09Concerns for product quality and process control is nothing new. Historians have traced the concept as far back as 3000 B.C. in Babylonia.  Among the references to quality from the code of Hammurabi, ruler of Babylonia, is the following excerpt: “The mason who builds a house which falls down and kills the inmate shall be put to death.” (more…)

May 5, 2009

Formal Work Group and its Role in Continuous Improvement: Quality Circles

Quality Circle Training

Quality Circle Training

Formal work groups result primarily from the organizing function of management. In other words group of people who report to a supervisor is a formal work group. The role of formal work group is very important in achieving quality and productivity at workplace. There are different team configurations that strive hard to achieve these objectives. One such use of formal work group is the quality circle, which originated in Japan. A quality circle is composed of a group of employees (usually 5 to 15 people) who are members of a single work unit, section, or department. The unit’s supervisor or manager is usually included as member of the quality circle. These employees have a common bond; they perform similar service or function by turning out a product, part of a product, or a service. Membership in a quality circle is almost always voluntary. The basic purpose of a quality circle is to discuss quality problems and to generate ideas that might help improve quality. (more…)

August 20, 2008

Introduction to Total Qaulity Management

It is important to understand the definition of the term quality before discussing the total quality management, which is a much more broader term.

Definition of Quality

There is no single definition of the term quality. Quality means different to different people such as:

1. Customer-Based: Fitness for use, meeting customer expectations.
2. Manufacturing-Based: Conforming to design, specifications, or requirements. Having no defects.Quality [means] conformance to requirements. Quality is the degree to which a specific product conforms to a design or specification
3. Product-Based:
The product has something that other similar products do not that adds value in other words quality refers to the amounts of the unpriced attributes contained in each unit of the priced attribute
4. Value-Based:
The product is the best combination of price and features or quality means best for certain customer conditions. These conditions are (a) the actual use and (b) the selling price of the product.”
5. Transcendent: It is not clear what it is, but it is something good or it may also be defined as quality is neither mind nor matter, but a third entity independent of the two…even through Quality cannot be defined, you know what it is.”

Definition of Total Quality Management

TQM is the enhancement to the traditional way of doing business.
It is a proven technique to guarantee survival in the world-class competition.
TQM is for the most part common sense. Analyzing three words (TQM), we have:

 Total—Made up of the whole
 Quality—Degree of excellence a product or service provides
 Management—Act, art, or manner of handling, controlling, directing, etc.

Therefore, TQM is the art of managing the whole to achieve the excellence.

TQM is defined as both philosophy and a set of guiding principles that represents the foundation of a continuously improving organization.

It is the application of quantitative methods and human resources to improve all the processes within an organization and exceed customer needs now and in future.

TQM integrates fundamental management techniques, existing improvement efforts, and technical tools under disciplined approach.

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