Total Quality Management

November 11, 2009

A Tribute to the Japanese Nation

Here I have uploaded few images of  Hiroshima that testify the greatness of Japanese nation as to how they recovered from the ashes of World War II. Japan is the only nation on this planet that suffered Nuclear catastrophe. The very same nation i.e. the United States of America, that defeated Japan was trembling due to the invasion of Japanese products in her markets in the middle of 1980s.  The subject or the discipline of Total Quality Management is the result of this tug-of-war between these two great nations.  Let’s see the following images that would show you how Japanese nation recovered from the shock of ugly nuclear weapons and rebuilt a great city on the ashes of the destroyed metropolis: (more…)


June 7, 2009

Management By Walking Around (MBWA)

Coined many years ago at Hewlett-Packard, management by walking around (MBWA) means that executives should get out of their offices and learn from others in the organization through face-to-face dialogue. MBWA minimises filtering because executives listen directly to employees. It also helps executives to acquire a deeper meaning and quicker understanding of internal organizational problems. (more…)

May 21, 2009

Customer-Supplier Relationship

An organization spends substantial portion of every dollar on the purchase of raw materials, components, and services. In fact, 60% of cost goods sold are consisted of purchased goods. Therefore, supplier quality can substantially affect the overall cost of a product or service. One of the keys to obtaining high-quality products and services is for the customer to work with suppliers in a partnering atmosphere to achieve the same quality level as attained within the organization. (more…)

May 11, 2009

Skill Profiling With the Help of Bloom’s Taxonomy

Unlike competencies, skills are traits that are visible and can be assessed with Bloom’s Taxonomy of Educational Objectives-Cognitive Domains. Bloom’s Taxonomy is a six-level taxonomy that measures cognitive abilities:

  1. Knowledge
  2. Comprehension
  3. Application
  4. Analysis
  5. Synthesis
  6. Evaluation (more…)

April 21, 2009

Concept of Teams, their Types and Functions


Teams are groups of two or more people who interact and influence each other, are mutually accountable for achieving common objectives and perceive themselves as social entity within an organization. All teams exist to fulfil some purposes, such as assembling a product, providing a service, operating a submarine or making an important decision. Team members are held together by their interdependence and need for collaboration to achieve a common goal. (more…)

March 18, 2009

An Overview of HR Consultancy

Filed under: General Business Management Posts — Tags: , , — Ferhan Syed @ 7:39 pm

Most managers in organizations have dealings with consultants on a regular basis. The days are when organizations hired staff to cover all their needs. For example OD consultants are now engaged to help the organization through any necessary process or behavioral change in it. (more…)

March 12, 2009

Stakeholders and Corporate Social Responsibility

Let’s begin this topic with quotation of Robert W. Lane, the Chairman and CEO of Deere & Company, “If you don’t have honesty and integrity, you won’t be able to develop effective relationships with any of your stakeholders.”

These stakeholder groups form the basis of success and failure of the business. Stakeholders are individuals or groups that have interests, rights, or ownership in an organization and its activities. Customers, suppliers, employees, and shareholders are example of primary stakeholder groups. Each has interest in how an organization performs or interacts with them. These stakeholder groups can benefit from a company’s success and can be harmed by its mistakes.

Secondary stakeholders are also important because they can take action that can damage or assist the organization. Secondary stakeholders include governments (especially through regulatory agencies), unions, nongovernmental organizations (NGOs), activities, political action groups, and the media. (more…)

Create a free website or blog at