Total Quality Management

May 21, 2009

Customer-Supplier Relationship

An organization spends substantial portion of every dollar on the purchase of raw materials, components, and services. In fact, 60% of cost goods sold are consisted of purchased goods. Therefore, supplier quality can substantially affect the overall cost of a product or service. One of the keys to obtaining high-quality products and services is for the customer to work with suppliers in a partnering atmosphere to achieve the same quality level as attained within the organization. (more…)


January 12, 2009

ISO 14000: Environmental Standards

ISO 14000

The International Organization for Standards published its Quality Management System (ISO9000) in 1987.  ISO9000 became an instant world wide success.

In 1991, ISO formed Strategic Advisory Group on the Environment (SAGE). The purpose of formation of this group was world wide increase in emphasis of management of environmental issues a part of quality management systems. This group proposed the formation of Technical Committee to develop standards that deal with environmental management system. This technical committee, TC 207 developed the standards called ISO14000.

The EMS is part of a comprehensive management system that addresses with the overall business activities, including its products and services, affect the environment.

ISO14000 Series Standards

Before we discuss ISO14000 in detail, lets begin with the clear understanding that ISO14000 is a generic standard. When we state the term generic, we mean that- like ISO9000-it is not an industry specific standard.

The series is divided into two separate areas-the organization evaluation standards  and the product evaluation standards. The first deals with Environmental Management System (EMS), Environmental Auditing (EA), and Environmental Performance Evaluation (EPE), whereas later deals with Environmental Aspects in Product Standards (EAPS), Environmental Labeling (EL), and Life-Cycle Assessment (LCA).


September 7, 2008

International Organization for Standardization


What is ISO?

ISO is an NGO, which is a network of the national standards institutes of 157 countries, on the basis of one member per country, with a Central Secretariat in Geneva, Switzerland, that coordinates the system.

Because “International Organization for Standardization” would have different abbreviations in different languages (“IOS” in English, “OIN” in French for Organisation internationale de normalisation), it was decided at the outset to use a word derived from the Greek isos, meaning “equal”. Therefore, whatever the country, whatever the language, the short form of the organization’s name is always ISO. 

ISO occupies a special position between the public and private sectors. Many of its member institutes are part of the governmental structure of their countries, or are mandated by their government. On the other hand, other members have their roots uniquely in the private sector, having been set up by national partnerships of industry associations

ISO is able to act as a bridging organization in which a consensus can be reached on solutions that meet both the requirements of business and the broader needs of society, such as the needs of stakeholder groups like consumers and users.
What made ISO 9000 so popular around the world?
The European Community (EC) consists of 12 members nations was established with the goal of creating a single market, free from all barriers of trade.

For  products and services to be traded freely, there must be assurance that those products meet certain standards, whether they are produced in one of the EC nations or in a non-EC nation such as US, Japan, etc.

However it is worth noting that ISO 9000 is not standards for products, but standards for operation of a quality management.

The EC adopted ISO 9000 in 1989 to integrate various technical norms and specifications of its member states.  The EC is using the standards to provide  a universal framework for quality assurance and to ensure the quality of goods and  services across the borders. (more…)

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