Total Quality Management

August 25, 2009

A Brief History of Quality Control

gamespot_bts525_09Concerns for product quality and process control is nothing new. Historians have traced the concept as far back as 3000 B.C. in Babylonia.  Among the references to quality from the code of Hammurabi, ruler of Babylonia, is the following excerpt: “The mason who builds a house which falls down and kills the inmate shall be put to death.” (more…)

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May 5, 2009

Formal Work Group and its Role in Continuous Improvement: Quality Circles

Quality Circle Training

Quality Circle Training

Formal work groups result primarily from the organizing function of management. In other words group of people who report to a supervisor is a formal work group. The role of formal work group is very important in achieving quality and productivity at workplace. There are different team configurations that strive hard to achieve these objectives. One such use of formal work group is the quality circle, which originated in Japan. A quality circle is composed of a group of employees (usually 5 to 15 people) who are members of a single work unit, section, or department. The unit’s supervisor or manager is usually included as member of the quality circle. These employees have a common bond; they perform similar service or function by turning out a product, part of a product, or a service. Membership in a quality circle is almost always voluntary. The basic purpose of a quality circle is to discuss quality problems and to generate ideas that might help improve quality. (more…)

September 21, 2008

Management of Process Quality

What is the difference between QA and QC?

If you ask people doing jobs in “production” or “quality control” departments,  you would be surprised to learn that confusion about these terminologies exist in their minds also. This assertion sounds weird, yet this is a reality. (more…)

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