Total Quality Management

January 15, 2010

White-Collar Productivity

Filed under: Quality and Reengineering — Tags: , , , , — Ferhan Syed @ 11:47 am

Productivity of white-collar worker is no less important than that of direct labor or manufacturing employees. Indeed, in terms of numbers and expense, non-production employees outnumber production employees by a wide margin. Yet the problem of measurement  of output is more elusive. Measuring the units assembled per man-hour is not too difficult, but how many reports should an accountant prepare, not to mention the most difficult of all measure–managerial productivity. (more…)

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