Total Quality Management

September 1, 2009

Continuous Improvement: The Essence of Kaizen

Continuous improvement, based on Japanese concept called KAIZEN, is the philosophy of continually seeking ways to improve operations. It involves identifying benchmarks of excellent practice and instilling a sense of employee ownership of the process. (more…)


September 21, 2008

Management of Process Quality

What is the difference between QA and QC?

If you ask people doing jobs in “production” or “quality control” departments,  you would be surprised to learn that confusion about these terminologies exist in their minds also. This assertion sounds weird, yet this is a reality. (more…)

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