In a global marketplace, firms face changing market conditions brought on by new competitors and changing customer preferences. Firms must rely on their employees to anticipate possible problems, develop new products and services, and increase the quality to remain competitive.
As employees become more involved in team work, their need for social and communication skills, quality management skills, and technical skills increases. The emphasis on efficient processes and high quality requires that employees have a broader base of skills so that they can take on a greater variety of training programs, including the following:
- General Training: These programs address topics such as leadership, communication, project management, problem solving, mathematics, statistical process control methods, critical thinking, and even remedial English. some firms encourage employees to take courses outside their fucntional areas, possibly at a local university or community college if heir own training facility cannot satisfy the need.
- Administrative training: Courses in employment practices, performance appraisals, and management skills are offered to employees who have been designated team leaders.
- Technical training: These courses focus on the specific aspects of person’s job or a related job with the goal of increasing the employee’s skills.
Source: Operations management: Strategy and Analysis by Krajewski/Ritzman