Involving employees, empowering them, and bringing them into decision making process provides the opportunity for continuous process improvement. The untapped ideas, innovations, and creative thoughts of employees can make the difference between success and failure. Competition is so fierce that it would be unwise not use every available tool.
Employee involvement improves quality and increases productivity, because:
- Employees make better
- Employees make better decisions using their expert knowledge of the process.
- Employees are more likely to implement and support decisions they had a part in making.
- Employees are better able to spot and pinpoint areas of for improvement.
- Employees are better able to take immediate corrective actions.
- Employee involvement reduces labor/management friction by encouraging more effective communication and cooperation.
- Employee involvement increases morale by creating feeling of belonging to the organization.
- Employees are better able to accept change because they control the work environment.
- Employees have an increased commitment to unit goals because they are involved.
Employees involvement should not be looked at as a fad that will go away soon. It is a way of life, crucial to TQM, and it can mean difference between being competitive and going out of business. Employees not senior management, hold future in their hands. The sign over the plant entrance that says, “Through these doors pass our most important asset, our employees” does not ring true when employees have a feeling that no one really cares. More involvement might be encouraged by the sign “No one of us knows as much as all of us.”
As organizational culture begins the process change, resistance to this change will certainly be present. Keeping people informed will reduce resistance, especially when they see the benefits. Change is an ongoing process that must occur if an organization is to continue to exist in competitive world. People do not necessarily resist change; they resist being changed, and problems arise when a person’s comfort zone is disturbed.