Total Quality Management

December 19, 2008

Quality Gurus

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Deming’s 14 Points of Quality
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W Edwards Deming placed great importance and responsibility on management, at both the individual and company level, believing management to be responsible for 94% of quality problems.
His fourteen point plan is a complete philosophy of management, that can be applied to small or large organizations in the public, private or service sectors:
  1. Create constancy of purpose towards improvement of product and service.
  2. Adopt the new philosophy. We can no longer live with commonly accepted levels of delay, mistakes and defective workmanship.
  3. Cease dependence on mass inspection. Instead, require statistical evidence that quality is built in.
  4. End the practice of awarding business on the basis of price.
  5. Find problems. It is management’s job to work continually on the system.
  6. Institute modern methods of training on the job.
  7. Institute modern methods of supervision of production workers.  The responsibility of foremen must be changed from numbers to quality.
  8. Drive out fear, so that everyone may work effectively for the company.
  9. Break down barriers between departments.
  10. Eliminate numerical goals, posters and slogans for the workforce asking for new levels of productivity without providing methods.
  11. Eliminate work standards that prescribe numerical quotas.
  12. Remove barriers that stand between the hourly worker and their right to pride of workmanship.
  13. Institute a vigorous program of education and retraining.
  14. Create a structure in top management that will push on the above points every day
Toyota Follows Deming’s Principles
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Dr. W. Edwards Deming’s principles support the global success of Toyota and other world renowned organization such as Proctor & Gamble, Ritz Carlton, Harley-Davidson, and many other leading organizations.
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His teachings have helped these giants taking a quantum leap in terms of quality and productivity. Dr. Deming has contributed by explaining the fundamental philosophies of Total Quality Management in simple and effective manners.
Dr. Edward Deming

Dr. Edward Deming

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The 14 principles he formulated are universally applicable in all sectors of business such as health-care, education—in fact, to any enterprise one can imagine.

This prophet of quality—was not known to his own countrymen till 1980s—created the theory behind today’s successful business practices. (more…)

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